Do not give sensitive information to anyone unless you are sure that
they are indeed who they claim to be and that they should have access
to the information.
What is a social engineering attack?
To launch a social engineering attack, an attacker uses human
interaction (social skills) to obtain or compromise information about
an organization or its computer systems. An attacker may seem
unassuming and respectable, possibly claiming to be a new employee,
repair person, or researcher and even offering credentials to support
that identity. However, by asking questions, he or she may be able to
piece together enough information to infiltrate an organization's
network. If an attacker is not able to gather enough information from
one source, he or she may contact another source within the same
organization and rely on the information from the first source to add
to his or her credibility.
What is a phishing attack?
- Be suspicious of unsolicited phone calls, visits, or email
messages from individuals asking about employees or other internal
information. If an unknown individual claims to be from a
legitimate organization, try to verify his or her identity
directly with the company.
- Do not provide personal information or information about your
organization, including its structure or networks, unless you are
certain of a person's authority to have the information.
- Do not reveal personal or financial information in email, and do
not respond to email solicitations for this information. This
includes following links sent in email.
- Don't send sensitive information over the Internet before checking
a web site's security policy or looking for evidence that the
information is being encrypted (see Protecting Your Privacy and
Understanding Web Site Certificates for more information).
- Pay attention to the URL of a web site. Malicious web sites may
look identical to a legitimate site, but the URL may use a
variation in spelling or a different domain (e.g., .com vs. .net).
- If you are unsure whether an email request is legitimate, try to
verify it by contacting the company directly. Do not use contact
information provided on a web site connected to the request;
instead, check previous statements for contact information.
Information about known phishing attacks is also available online
from groups such as the Anti-Phishing Working Group
- Install and maintain anti-virus software, firewalls, and email
filters to reduce some of this traffic (see Understanding
Firewalls, Understanding Anti-Virus Software, and Reducing Spam
for more information).
What do you do if you think you are a victim?
- If you believe you might have revealed sensitive information about
your organization, report it to the appropriate people within the
organization, including network administrators. They can be alert
for any suspicious or unusual activity.
- If you believe your financial accounts may be compromised, contact
your financial institution immediately and close any accounts that
may have been compromised. Watch for any unexplainable charges to
your account (see Preventing and Responding to Identity Theft for
- Consider reporting the attack to the police, and file a report
with the Federal Trade Commission (http://www.ftc.gov/).
Author: Mindi McDowell
The above article is reproduced with the kind permission of US-CERT (United States Computer Emergency Readiness Team) and the original document may be viewed by clicking here