Pole Position Internet Services Ltd
Terms & Conditions
Last updated: June 2026
These terms apply to all work carried out by Pole Position Internet Services Ltd ("we", "us") for our clients ("you"). By engaging our services, you agree to these terms.
1. Our Services
We provide web design, development, hosting, and related digital services. The specific scope of any project will be agreed in writing (by email or proposal) before work begins.
2. Quotes & Proposals
Quotes are valid for 30 days from the date issued. A quote is not a guarantee of the final price - if the scope of work changes after we've started, we'll let you know and agree any additional costs with you before proceeding.
3. Getting Started
Work begins once we have received written confirmation from you (an email is fine) and any agreed deposit. We'll confirm a start date at that point.
4. Payment
- Invoices are due within 14 days of the date issued unless otherwise agreed
- For larger projects, we typically invoice in stages - this will be set out in your proposal
- Late payments may be subject to a late payment charge in line with the Late Payment of Commercial Debts Act 1998
- We reserve the right to pause work on any project where an invoice is overdue
5. What We Need From You
Most projects depend on you providing content, images, login details, or approvals at various stages. We'll let you know what we need and when. Delays in providing these may affect your timeline, and we can't be held responsible for a project running late if it's waiting on you.
6. Revisions & Changes
Our quotes include a reasonable number of revisions. Significant changes to the original brief - or requests made after a project has been signed off - may be quoted as additional work.
7. Ownership & Intellectual Property
Once a project is paid in full, ownership of the finished work passes to you. We retain the right to display the work in our portfolio unless you specifically ask us not to.
Any third-party assets used (stock images, fonts, plugins, etc.) remain subject to their own licence terms - we'll flag these where relevant.
8. Hosting & Ongoing Services
Where we provide hosting, maintenance, or other ongoing services, these are billed as agreed (monthly or annually). We'll give you at least 30 days' notice of any changes to pricing. You may cancel ongoing services with 30 days' written notice.
We take reasonable steps to ensure hosted websites remain available and up to date, but we cannot guarantee 100% uptime and are not liable for outages caused by third-party infrastructure.
9. Confidentiality
We'll keep any sensitive business information you share with us confidential, and we expect the same in return regarding our processes, pricing, and working methods.
10. Limitation of Liability
We do our best work for every client, but we can't accept liability for:
- Loss of income or business resulting from website downtime or errors
- Third-party services, plugins, or platforms outside our control
- Issues arising from changes made to a website by you or another party after handover
Our total liability in any dispute is limited to the amount paid by you for the work in question.
11. If Things Go Wrong
If you're unhappy with anything, please get in touch - most issues can be resolved quickly with a conversation. We'd always rather sort something out directly than let it escalate.
12. Governing Law
These terms are governed by the laws of Scotland / England & Wales. Any disputes will be subject to the exclusive jurisdiction of the relevant courts.
13. Changes to These Terms
We may update these terms from time to time. The current version will always be on our website. Continued use of our services after any changes constitutes acceptance of the updated terms.
Got questions? Just get in touch — info@poleposition.uk.com